Return Policy

Return & Refund Policy

We are committed to ensuring your satisfaction with every purchase. Please review our refund, return, and replacement policy to understand the conditions under which your request may be processed.

1. Faulty or Damaged Products

We sincerely apologize if you receive a damaged or faulty product. In such cases, you may be eligible for a replacement, return, or partial refund, subject to the following conditions:

• Notification Period: You must notify us within 3 days of receiving the product.
• Proof of Fault: You must provide clear photographic or video evidence of the issue.
• Return Requirement: The product must be returned in its original packaging, unused, and in resalable condition.

2. Eligibility for Refunds & Returns

Refunds or returns may be issued under the following circumstances:

• The product is significantly different from its description or listing.
• The product was damaged during delivery.
• The product has clear manufacturing defects.

3. Non-Refundable Situations

Refunds or returns will not be processed in the following cases:

• Products are not returned in their original condition or are missing parts.
• Damage caused by improper use, mishandling, or negligence.
• Requests made after the 3-day notification period has passed.

4. Refund Process

To initiate a refund request, please follow these steps:

1. Contact our customer support team at 📞 +8801670515640.
2. Provide your order number, proof of purchase, and relevant details.
3. Once your request is approved, the refund will be processed within 7–10 business days via your original method of payment.

5. Replacement Option

If you prefer a replacement instead of a refund, we will gladly arrange that for eligible cases. Replacement requests must follow the same notification and approval process as refunds.

6. Contact Us

For any questions or concerns regarding our refund, return, and replacement policy, please reach out to us:

📧 Email: naturalisimwithdrnazmul@gmail.com
📞 Hotline: +8801670515640